Our 2026 Service Plans
| Plan |
Remote
|
Business
|
Premium
|
|---|---|---|---|
|
Unlimited Remote IT Support Via Our Helpdesk
i
Get instant assistance from our technical team whenever you need it, with no limits on the number of support requests or duration |
✔ | ✔ | ✔ |
|
PC and Mac Support
i
Expert technical support for both Windows PCs and Apple Macs. Covering setup, troubleshooting, updates and performance issues |
✔ | ✔ | ✔ |
|
Online Support Ticket Portal
i
Log and track your IT issues easily through our online portal. View updates, add notes and monitor progress in real time |
✔ | ✔ | ✔ |
|
Office 365 Suite and Email Support
i
Help with setup, management and troubleshooting for Microsoft 365 apps and email, ensuring smooth communication and collaboration across your business |
✔ | ✔ | ✔ |
|
Monthly Ticket Reports
i
Receive a summary of all support tickets each month, giving you clear insight into issues resolved, response times and overall system performance |
✔ | ✔ | ✔ |
|
Free Inventory Survey
i
A complimentary assessment of your existing IT equipment and software, helping you identify any upgrades, risks and opportunities for improvement |
✔ | ✔ | ✔ |
|
Asset Management
i
Keep track of all your IT hardware and software; we'll monitor lifecycles, warranties and updates to help you stay organised and compliant |
✔ | ✔ | ✔ |
|
Warranty Management
i
We track and manage your device warranties, ensuring timely renewals, repairs or replacements without unexpected downtime |
✔ | ✔ | ✔ |
|
Patching/Software Update
i
We'll regularly update your software and systems to fix bugs, improve security and ensure everything runs smoothly and efficiently |
✔ | ✔ | ✔ |
|
Onsite Reactive Support with Visits
i
Our technicians can visit your premises to resolve urgent IT issues quickly, minimising downtime and keeping your business running smoothly |
£100 Per Hour | ✔ | ✔ |
|
Moves/Additions/Changes
i
Support for onboarding new employees, relocating staff or updating user accounts and devices. This helps keep your IT environment accurate and efficient |
£100 Per Hour | ✔ | ✔ |
|
New Device Config/Device Re-config
i
We'll set up or reconfigure computers, laptops and other devices to ensure they’re ready for use and fully integrated with your systems |
£55 (upon renewal) | ✔ | ✔ |
|
OS Upgrade (per machine)
i
We'll upgrade individual computers to the latest operating system, improving performance, security and access to new features |
£55 | ✔ | ✔ |
|
Proactive Network Infrastructure Maintenance
i
Regular monitoring and upkeep of your network to prevent issues, optimise performance and ensure reliable connectivity |
✖ | ✔ | ✔ |
|
Cyber Essentials Standard Compliance
i
We'll guide and support your business to meet Cyber Essentials requirements, protecting against common cyber threats and demonstrating security commitment |
✖ | ✔ | ✔ |
|
Cyber Essentials Plus Compliance
i
Advanced support to achieve Cyber Essentials Plus certification. This includes independent testing to verify your business meets enhanced cybersecurity standards |
✖ | ✖ | ✔ |
|
Monthly Support Report
i
A concise summary of all support activity each month, highlighting resolved issues, response times and overall IT performance trends |
✖ | ✖ | ✔ |
|
Virtual Chief Technology Officer
i
Access strategic IT leadership on demand. We'll guide and advise on technology decisions, planning upgrades and aligning IT with your business goals |
✖ | ✖ | ✔ |
We offer escalating tiers of support, including Business and Premium plans, ensuring your unique needs are met.
Remote
Get in touch for prices & a comprehensive FREE audit
Remote IT Support
PC & Mac Support
Tickets and Monthly Reports
Free Inventory Survey
Asset Management
Warranty Management
Unlimited IT Support via our Helpdesk
Proactive Infrastructure Maintenance
Emergency IT Support
Microsoft 365 Suite and Email Support
Business
MOST POPULAR
Get in touch for prices & a comprehensive FREE audit
Everything from Remote PLUS:
Enhanced Microsoft 365 Suite and Email Support
Onsite Reactive Support with Visits
Cyber Essentials Standard Compliance
Premium
Get in touch for prices & a comprehensive FREE audit
Everything from Business PLUS:
Cyber Essentials Plus Standard Compliance
Monthly Support Report
Virtual Chief Technology Officer