Our IT Support Services

Support That Speaks Your Language -
And Answers Your Call

At Naglotech, we know firsthand the challenges small and medium-sized businesses face - because we're one too. For over 20 years we've been the trusted IT partner for businesses across Colchester, Clacton, Ipswich, and the wider Essex region, delivering responsive and reliable support that keeps your infrastructure running smoothly.

Tailored Support Plans

We offer escalating tiers of support to match your business needs:

  • Remote Plan: Ideal for businesses seeking essential remote support, including ticketing, monthly reports and proactive maintenance.

  • Business Plan: Our most popular option, adding onsite reactive support, enhanced Microsoft 365 support and Cyber Essentials Standard compliance.

  • Premium Plan: For businesses requiring comprehensive support, including Cyber Essentials Plus compliance, monthly support reports and a Virtual Chief Technology Officer.

Each plan is designed to provide the level of support your business requires, and we can tailor our services to meet your unique needs.

Our 2026 Service Plans

Plan
Remote
Business
Premium
Unlimited Remote IT Support Via Our Helpdesk i
PC and Mac Support i
Online Support Ticket Portal i
Office 365 Suite and Email Support i
Monthly Ticket Reports i
Free Inventory Survey i
Asset Management i
Warranty Management i
Patching/Software Update i
Onsite Reactive Support with Visits i £100 Per Hour
Moves/Additions/Changes i £100 Per Hour
New Device Config/Device Re-config i £55
OS Upgrade (per machine) i £55
Proactive Network Infrastructure Maintenance i
Cyber Essentials Standard Compliance i
Cyber Essentials Plus Compliance i
Monthly Support Report i
Virtual Chief Technology Officer i

Why Choose Naglotech For Your Business IT Support?

  • Personalised Support: Say goodbye to impersonal call centres. Our tight-knit team ensures you speak to the same experts who know your systems inside and out - no queues, and no repeating yourself.

  • Unlimited Assistance: With our unlimited support plans, you can reach out as often as needed without worrying about escalating costs.

  • Proactive Monitoring: Our 24/7 Remote Management and Monitoring Tools detect and address issues before they impact your business, ensuring minimal downtime.

  • Comprehensive Reporting: Stay informed with monthly reports detailing system performance, support tickets, and proactive measures taken.

  • Mac and PC Expertise: Whether your team uses Macs, PCs, or a combination, we've got the expertise to support your diverse environment.

  • Cybersecurity and Compliance: We manage your cybersecurity needs and ensure you're Cyber Essentials certified as standard, safeguarding your business against threats.

  • Asset and Warranty Management: We keep track of your IT assets, software licenses and warranties, so you don't have to.

Partner with a team that understands the critical role IT plays in your business success. Contact us today to discuss how we can support your business.

We offer escalating tiers of support, including Business and Premium plans, ensuring your unique needs are met.

Remote

Get in touch for prices & a comprehensive FREE audit

    Remote IT Support

    PC & Mac Support

    Tickets and Monthly Reports

    Free Inventory Survey

    Asset Management

    Warranty Management

    Unlimited IT Support via our Helpdesk

    Proactive Infrastructure Maintenance

    Emergency IT Support

    Microsoft 365 Suite and Email Support

Get in Touch

Business

MOST POPULAR

Get in touch for prices & a comprehensive FREE audit

    Everything from Remote PLUS:

    Enhanced Microsoft 365 Suite and Email Support

    Onsite Reactive Support with Visits

    Cyber Essentials Standard Compliance

Get in Touch

Premium

Get in touch for prices & a comprehensive FREE audit

    Everything from Business PLUS:

    Cyber Essentials Plus Standard Compliance

    Monthly Support Report

    Virtual Chief Technology Officer

Get in Touch
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